Never pick up the phone to test IVRS again...

RealityCorp’s primary focus has been to deliver next generation solutions to expedite the software development lifecycle for eClinical systems; however, that does not mean our solutions cannot be applied outside of the regulated world for a variety of uses. ClinTest Voice™, RealityCorp’s proprietary automated testing software, is the leading IVR functional testing software on the market today. Our custom Silence Detection Technology allows one to never have to manually validate an IVRS again. Through our easy to use interface, one simply navigates a call flow by entering the desired text and associated DTMF phone input. Then, in real-time, ClinTest Voice™ provides an on screen log of the call in addition to a robust, clinically approved test case summary report of the entire call dialog with embedded real-time recordings of the call-in transaction. By allowing seamless in-test-case exchanges with any IVRS associated database, RealityCorp offers our customers the ability to fully validate the back end database of any IVR system. In addition to providing sophisticated error handling and reporting methodology; ClinTest Voice™ is transforming how companies turn around IVR systems. ClinTest Voice™ expedites the time to market for any IVR system, in any industry, by not only reducing process and execution time, but also by providing ultimate flexibility when writing and amending test cases – placing system safety, reliability, and repeatability where you want it, in your hands.

The state-of-the-art, user friendly ClinTest Voice™ platform combines test script creation, execution, and output reporting into one application. Since the creation of test scripts drives the execution and objective evidence collection processes, ClinTest Voice™ makes it easy for anyone to utilize and complete work faster, even for the most complex and dynamic IVR systems requiring real-time variable testing. Its sophisticated voice to text capabilities determine prompt accuracy up to 100%, while having configurable thresholds for both conditional pass and failure cases.

ClinTest™ Voice is a proprietary software application, connecting to your Interactive Voice Response System, allowing for full scale, automated application validation.

ClinTest™ Voice leverages Voice over Internet Protocol (VoIP) and Automatic Speech Recognition (ASR) technologies to directly connect into your IVR, dial through call flows, and verify prompt results

ClinTest™ Voice is not just a load testing application, this allows for full scale functional phone testing through:

• User Determined Automatic Dialing: Allowing testers to script their call flow path

• Prompt Transcription: Scripted ‘Expected Results’ are programmatically compared, using a custom algorithm, to the system's ‘Actual Results’ spoken at run-time. This comparison takes place in real-time!

• Database interaction: Allowing testers to automate data setup and verify system transactions

• Output Generation: Customizable validation output incorporates step level database screenshots, CSV files, real-time mp3 or wav recordings of system prompts

Please download a sample of our objective evidence
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